LATEST NEWS & EVENTS 15 MARCH - FREQUENTLY ASKED QUESTIONS I have employees directly affected that still need support. Who do I direct them to? Victim Support provides help if you’ve lost a loved one, been injured, had a family member injured, or witnessed the Christchurch attacks. Who can we help? • Family members of someone who has died • People who were admitted to hospital following the attack, and their family members • Witnesses to the attack. You don’t need to be a New Zealand citizen or resident to get our support. How can we help? • $15,000 for each deceased family member • $5,000 for each person admitted to hospital • Other grants for urgent things you need right now (costs caused by the Christchurch tragedy, for example family travel and accommodation). More info: Phone: 0800 842 846 Email: email@example.com / www.victimsupport.org.nz
What support does ACC provide to victims? ACC is the government organisation that provides help for people and their family members who have been injured or died after an event. This help is available to everyone in New Zealand and also includes visitors to New Zealand, if they are injured here. Who can we help? • People injured in the attack, their family and support people. • People who lost a loved one in the attack. How can we help? Injuries • Paying for medical care. • Compensation for loss of earnings. We pay up to 80 percent of your income as weekly compensation if you’re unable to work because of an injury. • Help at home. We can provide support with cleaning and looking after your home, and support with personal care activities such as showering and dressing. • Childcare. Help is available at home or at a playcentre or kindergarten. We can also provide care to help an injured parent with tasks they can’t do for their child because of an injury, for example dressing and washing. Families who lost a loved one: • Survivor grants for families. Families may also be able to get a one-off payment to the deceased’s partner, children and dependents (people who depended on them for financial support). We pay: - $6,668 to the spouse or partner - $3,334 to each child under 18 or other dependents. If the child or dependent is under 16, this money will go to their parent or caregiver. You don’t pay any tax on this. • Ongoing support for children in New Zealand. If the person who died had children, families can get weekly payments to help with childcare for five years or until the child turns 14. The amount depends on how many children under 14 are being cared for. You won’t pay tax on these payments, but it may affect help you get from Work and Income. If the child has a disability, we can see if payments can continue for longer. • Weekly compensation for families. If the person who died was earning an income in New Zealand when they died, you may be able to get compensation for the loss of that income to support the family. We pay up to 80 percent of what the deceased was earning. This money is available to support the deceased’s spouse or partner, their children, and may be available to their parents or other relatives who were dependent on them. If a dependent lives overseas, they may still be able to receive payments. Payments depend on people’s circumstances. More information: Phone: 0800 080 273 Email: firstname.lastname@example.org www.acc.co.nz My employees have questions about immigration. What information do I give them? Staff in the Immigration New Zealand Christchurch office are available to meet with victims and their family members. They can help with the visa application process and answer questions about visa immigration status. Email INZ to arrange a time to meet an immigration officer. ImmigrationResponse@mbie.govt.nz This address is intended solely for the use of victims, their family members and those supporting them. What counselling and health services are available to those affected? Call or text 1737 to speak with a trained counsellor. This service is free and is available day and night. The All Right? Website (https://allright.org.nz/ ) has lots of useful advice including tips for coping with a disaster and how to support kids after earthquakes and other scary events. Specialist Mental Health Services Phone your general practice Team first. For general information and advice on the mental health support services we have available, see Canterbury DHB Specialist Mental Health Service: https://www.healthinfo.org.nz/index.htm?SpecialistMental-Health-Service.htm If you need urgent or crisis mental health care, call 0800-920- 092 (24 hours, seven days a week). General Practices and Pharmacies Make these your first point of contact with our health system for non-emergency care. General practice visits related to the extraordinary event on Friday will be fully funded (you won't have to pay) at the discretion of your general practice team. You will still need to make an appointment. If you don't have a GP or are new to Canterbury, find out how to enrol: https://www.healthinfo.org.nz/index.htm?Getting-medicalhelp.htm After-hours Facilities • The 24-Hour Surgery, cnr Bealey Ave & Colombo St, (03) 365-7777. Open 24 hours every day • Moorhouse Medical, 3 Pilgrim Place, (03) 365-7900. Open 8 am to 8 pm every day • Riccarton Clinic, 6 Yaldhurst Road, (03) 343-3661. Open 8 am to 6 pm every day I need access to an interpreter. Where can I find one? Interpreting Canterbury Free (agency referrals only). Interpreting Services, 24/7 face to face or phone. email@example.com / http://www.interpret.org.nz / Phone: 0508 INTERPRET We want to help the Muslim community – how can we do this? The Christchurch Foundation has established a new fund – Our People, Our City Fund - to help raise money to support the families and Muslim communities impacted by the tragic events of March 15, now and into the future. You can donate online or at most TSB branches (nationwide), or directly to The Christchurch Foundation by bank transfer to: The Christchurch Foundation 15-3976-0091104-80 Reference: Our People Our City Swift Code: TSBANZ22 (for international transfers)
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